Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Established in 2004 and headquartered in Düsseldorf, sipgate provides Cloud Telephony and AI receptionist solutions tailored for startups, small to medium-sized enterprises, and larger organizations. Operating out of Nordrhein-Westfalen, the platform features API webhooks and integrations for both phone and SMS communications. Prospective users can test the software through a free trial. The company maintains an official website and a dedicated contact number for inquiries. Among the best Cloud Telephony in Nordrhein-Westfalen, the service holds a 4.4/5 rating based on 798 reviews. While users frequently commend the prompt service delivery and support, some feedback notes occasional delays and inconsistent support experiences. A revenue share program of 10% is available.
Key facts
- Free trial
- Yes
- Billing model
- Custom
- Key integrations
- Phone & SMS
- API & webhooks
- Yes
- Founded
- 2004
- Deployment
- Cloud
- Ideal customer
- Enterprise, KMU, Start-Ups
- Data residency
- Deutschland
- Onboarding
- Guided
- Support
- Hilfecenter, Vertrieb kontaktieren
Opening hours
Monday8:00 AM – 6:00 PM
Tuesday8:00 AM – 6:00 PM
Wednesday8:00 AM – 6:00 PM
Thursday8:00 AM – 6:00 PM
Friday8:00 AM – 4:00 PM
SaturdayClosed
SundayClosed
What guests say
Praised
- Excellent customer support
- Prompt service delivery
Mixed
- Requests for expanded service regions
Criticised
- Slow response times
- Unhelpful support interactions
- Lack of team diversity
Based on 5 reviews · AI summary of public reviews
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