Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Founded in 2007, Placetel provides Cloud Telephony and AI receptionist solutions based in Cologne, Nordrhein-Westfalen. The software serves a broad spectrum of clients, ranging from startups and small businesses to large enterprises. Users can integrate the platform via API webhooks and test the system through a 30-day free trial. Currently holding a 4.6/5 rating from 630 reviews, the service is often praised for its extensive feature set, consistent uptime, and competitive pricing. While some users report occasional challenges with technical support responsiveness and mobile performance, it remains a notable option among the best Cloud Telephony in Nordrhein-Westfalen. Interested parties can view current subscription plans at https://www.placetel.de or contact the provider directly.
Key facts
- Starting price
- 4.9 USD/mo
- Pricing tiers
- Cloud-Telefonanlage ab 4,90 €/Monat; Cloud-Telefonanlage + Flatrate ab 9,90 €/Monat; Cloud-Telefonanlage + Meetings ab 14,90 €/Monat; KI-Telefonassistenten ab 40 €/Monat (Grow ab 69 €, Professional ab 129 €, Enterprise ab 359 €)
- Free trial
- Yes
- Compliance
- GDPR
- Billing model
- Per seat
- Key integrations
- 2.500+ Tools, Microsoft Teams, DATEV, HubSpot
- Trial length
- 30 days
- API & webhooks
- Yes
- Founded
- 2007
- Deployment
- Cloud
- Ideal customer
- Startups, kleine Unternehmen, Mittelständler, große Unternehmen
- Data residency
- Deutschland und Europa
- Onboarding
- Self-serve
- Support
- Hotline, Online-Hilfe, Video-Academy, Webinare, Ticket
Opening hours
Monday9:00 AM – 6:00 PM
Tuesday9:00 AM – 6:00 PM
Wednesday9:00 AM – 6:00 PM
Thursday9:00 AM – 6:00 PM
Friday9:00 AM – 4:00 PM
SaturdayClosed
SundayClosed
What guests say
Praised
- Comprehensive feature set
- Competitive pricing
- Reliable uptime
- Helpful and competent support
Mixed
- Web-based interface
- Supports various hardware configurations
Criticised
- Unresponsive support for technical issues
- Poor mobile service performance
- Unresolved service tickets
Based on 5 reviews · AI summary of public reviews
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