Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Enreach, founded in 1999, provides Cloud Telephony and AI receptionist solutions from its headquarters at Robert-Bosch-Straße 1, 44803, Bochum. Serving small, medium, and large enterprises, the company utilizes a hybrid deployment model with data residency maintained within Europe. Their platform features native integrations for Microsoft Teams, Microsoft Dynamics, Salesforce, WhatsApp, Outlook, Gmail, and DialoX. Clients seeking Cloud Telephony in Nordrhein-Westfalen may note that billing is handled via custom models. Users have reported positive experiences with the support team and partner interactions, though some feedback has noted the office complex itself is unremarkable. This provider is among the options for Cloud Telephony in Nordrhein-Westfalen and maintains an official website and contact phone number for inquiries.
Key facts
- Compliance
- GDPR
- Billing model
- Custom
- Key integrations
- Microsoft Teams, Microsoft Dynamics, Salesforce, WhatsApp, Outlook, Gmail, DialoX
- Founded
- 1999
- Deployment
- Hybrid
- Ideal customer
- Small, medium and large enterprises
- Data residency
- Europe
- Onboarding
- Guided
- Support
- Help Center, Wissendatenbank, Remote Access, Community
What guests say
Praised
- Friendly and competent support team
- Helpful customer service approach
- Exemplary partner interactions
- Delicious food options
Mixed
- Simple office environment
Criticised
- Unimpressive office complex
Based on 5 reviews · AI summary of public reviews
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