Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Novofon is a SaaS provider based in Ingolstadt, Bayern, offering cloud telephony and automated call handling solutions. Established in 2025, the platform functions as an AI Receptionist designed to assist various sectors, including medical practices, law firms, automotive workshops, e-commerce, retail, beauty salons, and trade businesses. The software operates on a usage-based billing model and provides a free trial for new users. Technical capabilities include API webhooks and native integrations with calendars, CRM platforms, ticket systems, email, and SMS services. Located at Levelingstraße 106, 85049 Ingolstadt, the company maintains an official website and a contact phone number. It currently holds a 5.0/5 rating based on six reviews, placing it among the best AI Receptionist in Bayern.
Key facts
- Free trial
- Yes
- Compliance
- GDPR
- Billing model
- Usage-based
- Key integrations
- CRMs, Kalender, Dokumente, Ticketsysteme, SMS, E-Mail
- API & webhooks
- Yes
- Founded
- 2025
- Deployment
- Cloud
- Ideal customer
- Ärzte & Gesundheit, Anwälte & Kanzleien, Automobil & Werkstätten, E-Commerce, Einzelhandel, Friseur & Beauty, Handwerk, Makler & Agenturen, IT Systemhäuser, Logistik & Transport, Öffentliche Verwaltung, Personalvermittlung, Sport & Fitness, Tourismus & Hotellerie
- Data residency
- Deutschland
- Onboarding
- Self-serve
- Support
- Supportanfrage, Hilfe & Docs
Opening hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
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