Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Founded in 2019, ThinKIQ provides an automated communication solution based in Basel-Stadt. This AI Receptionist platform is designed to assist small and medium-sized enterprises, including medical practices, law firms, and service-based businesses, in managing incoming calls. The software supports custom billing and offers extensive integration capabilities, including connections to calendars, CRM, ERP, and helpdesk systems, alongside messaging platforms like WhatsApp, Telegram, and MS Teams. Users can also utilize API webhooks for further connectivity. Clients report that the tool effectively reduces administrative staff workload while maintaining professional call handling and improving response times. The service, often recognized as among the best AI Receptionist in Basel-Stadt, maintains a 5.0 rating based on 13 reviews.
Key facts
- Compliance
- GDPR
- Billing model
- Custom
- Key integrations
- Kalender, Helpdesk, ERP, CRM, PMS, WhatsApp, Telegram, MS Teams
- API & webhooks
- Yes
- Founded
- 2019
- Deployment
- Cloud
- Ideal customer
- Kleine und mittlere Unternehmen, Arztpraxen, Kanzleien, Servicebetriebe
- Data residency
- Deutschland
- Onboarding
- Guided
- Support
- E-Mail, Telefon, 2nd-Level-Support
Opening hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
What guests say
Praised
- Significant reduction in staff workload
- Reliable and professional AI call handling
- Improved customer accessibility and response times
- Seamless and painless setup process
Mixed
- Used by small to medium-sized businesses
Based on 5 reviews · AI summary of public reviews
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