Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Founded in 2015, Smith.ai is an AI Receptionist platform headquartered at 539 W Commerce St #4201, Dallas, TX 75208. The software provides automated answering services tailored for law firms, home services contractors, healthcare providers, and various small businesses. Users can integrate the platform via API webhooks and evaluate the service through a 30-day free trial. Prospective clients can review pricing details directly on the company website. While some users report satisfaction with the platform’s learning materials and professional guidance, others have noted concerns regarding refund processing and business practices. The provider is a notable option for those seeking an AI Receptionist in Texas to manage communications within Texas.
Key facts
- Starting price
- 500 USD/mo
- Pricing tiers
- Starter Plan — $300/mo · Basic Plan — $810/mo · Pro Plan — $2100/mo · Enterprise Plan
- Free trial
- Yes
- Compliance
- HIPAA GDPR
- Billing model
- Usage-based
- Trial length
- 30 days
- API & webhooks
- Yes
- Founded
- 2015
- Deployment
- Cloud
- Ideal customer
- Law firms, home services contractors, healthcare and dental practices, IT and MSPs, and other small businesses.
- Onboarding
- Guided
- Support
- Account Manager, support and training resources
Opening hours
Monday8:30 AM – 5:30 PM
Tuesday8:30 AM – 5:30 PM
Wednesday8:30 AM – 5:30 PM
Thursday8:30 AM – 5:30 PM
Friday8:30 AM – 5:30 PM
SaturdayClosed
SundayClosed
What guests say
Praised
- Well-structured learning materials
- Professional program guidance
- Career advancement opportunities
- Comprehensive AI fundamentals
Mixed
- Vendor-neutral curriculum focus
Criticised
- Allegations of fraudulent practices
- Issues with refund processing
- Poor customer support communication
Based on 5 reviews · AI summary of public reviews
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