Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Serviceheld offers a specialized AI Receptionist solution tailored for the automotive sector, including dealerships, repair shops, and tire retailers. Operating within the EU, the platform provides automated communication tools designed to integrate with industry-specific software such as SoftNRG, nextlane, Loco Soft, and betzemeyer. It also supports connectivity with Google Workspace and WhatsApp through API webhooks. The software utilizes a tiered billing model: users may select a basic version with no monthly fee at a rate of 0.50€ per minute, or a premium package starting at 99€ per month with usage costs from 0.37€ per minute. Interested parties can reach the provider via their official website or contact phone number.
Key facts
- Starting price
- 99 USD/mo
- Pricing tiers
- Premium-Paket ab 99€ monatlich, Gesprächskosten ab 0,37€/Minute; Basisversion ohne Grundgebühr + 0,50€/Minute
- Compliance
- GDPR
- Billing model
- Tiered
- Key integrations
- Quarantäne von SoftNRG, nextlane, Loco Soft, betzemeyer, Google Workspace (Gmail, Calendar, Drive), WhatsApp Business API, Microsoft Teams, Salesforce, HubSpot, Zendesk, Freshdesk, Twilio, Avaya, Cisco
- API & webhooks
- Yes
- Deployment
- Cloud
- Ideal customer
- Autohäuser, Werkstätten, KFZ-Betriebe, Reifenhandel
- Data residency
- EU
- Onboarding
- Guided
- Support
- Telefon, Chat, WhatsApp, E-Mail, SMS
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