Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Parloa is a SaaS provider based at Schönhauser Allee 9, 10119 Berlin, specializing in AI receptionists and contact center automation. The platform maintains compliance certifications including SOC 2, ISO 27001, PCI DSS, and HIPAA. Users often highlight the company’s innovative product solutions and streamlined LLM configuration, alongside feedback regarding professional staff. Conversely, some users have noted challenges regarding the initial consultation process and response times from customer support. As an AI Receptionist platform, Parloa offers an automated solution for managing business communications. Prospective users can reach the company via their official website or contact phone number during weekday business hours. It is currently recognized as one of the best AI Receptionist in Berlin based on a 4.8/5 rating from 20 reviews.
Key facts
- Pricing tiers
- Custom Enterprise Plan
- Free trial
- No
- Compliance
- SOC 2 ISO 27001 PCI DSS HIPAA
- Billing model
- Usage-based
Opening hours
Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 5:00 PM
Thursday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
SaturdayClosed
SundayClosed
What guests say
Praised
- Innovative product solution
- Streamlined LLM configuration
- Professional and friendly staff
Mixed
- Fast-growing business
Criticised
- Slow customer support response
- Poor initial consultation experience
- Lack of pricing transparency
Based on 5 reviews · AI summary of public reviews
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