Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
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DialogShift is a Berlin-based software provider specializing in AI-driven communication solutions tailored for the hospitality industry. Located at Torstraße 201, the company offers an AI Receptionist platform designed to automate guest interactions for hotels. The software integrates with various industry tools, including Booking Engines, PMS, GIATA Drive, Guestnet, and Hotel MSSNGR. Operating out of Berlin, the firm provides a free trial for prospective clients to evaluate the platform. Users can view pricing information directly on the official website, with billing structured on a custom model. Support is available via phone during standard weekday business hours. It is recognized as one of the best AI Receptionist in Berlin for hotel-specific automation.
Key facts
- Starting price
- 200 USD/mo
- Pricing tiers
- Basis: AI-Plattform — €200/mo · Chat AI — €100/mo · Phone AI — €200/mo · Email AI — €50/mo · Journey Messaging AI — €150/mo
- Free trial
- Yes
- Compliance
- GDPR
- Billing model
- Custom
- Key integrations
- Booking Engine, PMS, GIATA Drive, Guestnet, Hotel MSSNGR
- Deployment
- Cloud
- Ideal customer
- Hotels
- Data residency
- European
- Onboarding
- Guided
- Support
- Support-Team
Opening hours
Monday9:30 AM – 5:30 PM
Tuesday9:30 AM – 5:30 PM
Wednesday9:30 AM – 5:30 PM
Thursday9:30 AM – 5:30 PM
Friday9:30 AM – 5:30 PM
SaturdayClosed
SundayClosed
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