Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
NORTHBOT is a SaaS platform based in Burgdorf, Bern, providing automated communication solutions for SMEs, large corporations, public administrations, and associations. Operating from Lyssachstrasse 111 and Schanzenstrasse 4c, the software functions as an AI Chatbot designed to streamline organizational inquiries. The system supports connectivity through API webhooks and offers native integrations with Slack, Microsoft Teams, WhatsApp, Confluence, and Microsoft 365. Users can deploy the technology directly onto their websites. NORTHBOT utilizes a tiered billing model for its subscriptions and does not offer a free trial period. As one of the best AI Chatbot in Bern, the platform maintains an official website and a reachable contact phone number to assist organizations with their digital reception requirements.
Key facts
- Starting price
- 300 USD/mo
- Pricing tiers
- Best Start (Initiales Setup ab CHF 3000.00), Best Scaling (ab 12h pro Monat), NORTHBOT Lizenz (ab CHF 300.00 pro Monat)
- Free trial
- No
- Compliance
- ISO 27001 GDPR
- Billing model
- Tiered
- Key integrations
- Slack, Teams, WhatsApp, Website, Confluence, M365
- API & webhooks
- Yes
- Deployment
- Cloud
- Ideal customer
- KMUs, Grossfirmen, öffentliche Verwaltungen und Verbände
- Data residency
- Schweiz
- Onboarding
- Guided
- Support
- Telefon, E-Mail, Persönlicher Austausch
Opening hours
Monday8:00 AM – 12:00 AM
Tuesday8:00 AM – 12:00 AM
Wednesday8:00 AM – 12:00 AM
Thursday8:00 AM – 12:00 AM
Friday8:00 AM – 12:00 AM
SaturdayClosed
SundayClosed
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