Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
7 min read
Based in Berlin, facilioo is a SaaS platform founded in 2012 that provides real estate software and AI-driven telephone assistance for property managers and housing associations. Located at Kurfürstendamm 90, the software supports automated workflows through API webhooks and various integrations, including Aareon Connect, Domus Cloud Connect, and MS SharePoint. Users can test the platform via a free trial. While the tool is noted for streamlining customer contact and efficient order processing, some users have reported challenges with multi-account management and organizational support. As a provider in the KI-Telefonassistent space, it remains a notable option among the best KI-Telefonassistent in Berlin for firms seeking to digitize their property management operations.
Key facts
- Free trial
- Yes
- Key integrations
- Aareon Connect, Domus Cloud Connect, Fluks, Scalara, Impower, Gfad Haussoft, DocuWare, MS SharePoint, ChatGPT, MS Power Automate
- API & webhooks
- Yes
- Founded
- 2012
- Deployment
- Cloud
- Ideal customer
- Immobilienverwalter, Hausverwaltungen
Opening hours
Monday7:00 AM – 6:00 PM
Tuesday7:00 AM – 6:00 PM
Wednesday7:00 AM – 6:00 PM
Thursday7:00 AM – 6:00 PM
Friday7:00 AM – 6:00 PM
SaturdayClosed
SundayClosed
What guests say
Praised
- Efficient order processing
- Streamlined customer contact
- Continuous software development
Criticised
- Inability to manage multiple accounts
- Poor customer service and organization
- Outdated information and lack of updates
Based on 5 reviews · AI summary of public reviews
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