Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
Founded in 2015 and based in Wien, Onlim provides a SaaS solution specializing in Conversational AI. The platform is designed to support the operational needs of medium-sized enterprises across the DACH region. Users can connect the software to their existing infrastructure through integrations with CRM, ERP, and ticketing systems, as well as specialized industry tools. The architecture supports API webhooks for enhanced connectivity. Operating under a flat billing model, the service is accessible via its official website and contact phone number. Onlim is currently recognized as one of the best Conversational AI in Wien, holding a 4.5/5 rating based on eight reviews. The company maintains an office at Neutorgasse 13/5, 1010 Wien, with support available weekdays during standard business hours.
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
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