Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
Measuring customer satisfaction (CSAT) in the era of automated communication is no longer a luxury but a necessity for small and medium-sized enterprises…
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Freshdesk Contact Center is a SaaS platform designed for businesses seeking Contact Center Software solutions. This tool enables organizations to manage customer communications through a subscription-based model. Billing is structured per seat, with tiers ranging from a free plan to Growth ($19/mo), Pro ($55/mo), and Enterprise ($89/mo) options. Detailed cost information is available on the official pricing page. Users can extend the platform's functionality through various tools found in the Freshworks Marketplace. Prospective customers may evaluate the software before committing, as the provider offers a 14-day free trial.
Key facts
- Starting price
- 19 USD/mo
- Pricing tiers
- Free · Growth — $19/mo · Pro — $55/mo · Enterprise — $89/mo
- Free trial
- Yes
- Compliance
- SOC 2 GDPR HIPAA
- Billing model
- Per seat
- Key integrations
- Freshworks Marketplace
- Trial length
- 14 days
- Deployment
- Cloud
- Onboarding
- Guided
- Support
- Support, Training & Certification Services, Student Academy, Community
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