Measuring Customer Satisfaction (CSAT) in AI-Automated Phone Calls
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Diabolocom is a SaaS provider of IVR and call center software headquartered at 20 Rue de la Paix, 75002 Paris, France. Operating within the Île-de-France region, the platform utilizes a per-seat billing model and supports connectivity via API webhooks. It offers native integrations with enterprise tools including Salesforce, Microsoft Dynamics, ServiceNow, Oracle Service Cloud, Zendesk, HubSpot, and MS Teams. While the software is considered among the best IVR in Île-de-France, it maintains a 3.8/5 rating based on 30 reviews. Users highlight the team’s customer-centric approach and professional experience, though some feedback mentions unsolicited outreach. Pricing details are available at https://www.diabolocom.com/pricing, and the company does not offer a free trial.
Key facts
- Starting price
- 60 USD/mo
- Pricing tiers
- Voice — $60/mo · Omnichannel — $99/mo · Ultimate — Custom
- Free trial
- No
- Compliance
- HIPAA PCI DSS
- Billing model
- Per seat
- Key integrations
- Salesforce, Microsoft Dynamics, ServiceNow, Oracle Service Cloud, Zendesk, HubSpot, MS Teams
- API & webhooks
- Yes
- Deployment
- Cloud
- Support
- 24/7 support through self-service options
Opening hours
Monday9:00 AM – 6:00 PM
Tuesday9:00 AM – 6:00 PM
Wednesday9:00 AM – 6:00 PM
Thursday9:00 AM – 6:00 PM
Friday9:00 AM – 6:00 PM
SaturdayClosed
SundayClosed
What guests say
Praised
- Dynamic and customer-centric team
- Experienced professionals
- Effective solutions
Criticised
- Aggressive marketing tactics
- Unsolicited spam calls
Based on 5 reviews · AI summary of public reviews
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